We want you to be completely satisfied with your purchases from our website. If for any reason you are not entirely happy with your order, you may return eligible items for a refund or exchange. Please read the following guidelines carefully:
1. Eligibility for Returns and Exchanges
1.1 You may return products within 3 days from the date of delivery. To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging.
1.2 Products that are personalized, intimate, or sanitary goods (such as toiletries) are not eligible for returns or exchanges due to health and hygiene reasons.
2. Return Process
2.1 To initiate a return or exchange, please contact our customer service team within 3 days of receiving your order. Our team will provide you with instructions and a return shipping label (where applicable).
2.2 Please securely package the items and include a copy of the packing slip or order confirmation inside the package.
3. Refunds
3.1 Once we receive and inspect the returned items, we will process the refund to the original payment method used for the purchase. Please allow 3-5 business days for the refund to be reflected in your account.
3.2 Original shipping charges and any applicable taxes or customs duties are non-refundable.
4. Exchanges
4.1 If you wish to exchange an item for a different size, color, or product, please indicate the details of the exchange when contacting our customer service team.
4.2 We will process the exchange upon receiving the returned item and subject to availability of the desired replacement. If the requested item is not available, we will issue a refund for the returned item.
5. Damaged or Defective Products
5.1 If you receive a damaged or defective product, please contact our customer service team within 3 days of delivery. We will arrange for a replacement or refund for the damaged or defective item.
6. Return Shipping Costs
6.1 If the return is due to our error or a defective product, we will cover the return shipping costs. Otherwise, the customer will be responsible for the return shipping fees.
7. Cancellations
7.1 If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been processed and shipped, it may not be possible to cancel.
8. Modifications
8.1 We reserve the right to modify or update this Returns and Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our Returns and Refunds Policy, please do not hesitate to contact our customer service team. Thank you for shopping with us, and we hope you enjoy your products from our website!